Jobs · Receptionist

Will AI replace receptionists?

Part of the work, not the whole job. AI could take on about 56% of the working time in a typical receptionist job today. The other 44% still needs a person.

Receptionist at work

18 responsibilities · a typical receptionist job

44% of the work still needs a person.

Still needs a person: 44% of the timeAI could take on: 56%

Median pay $38,010 a year in the U.S. (BLS, May 2025).

Still needs a person

  • Greet visitors and show them the way
  • Keep the lobby neat

AI can do or help with

  • Answer, screen and forward calls AI helps
  • Take payments and record receipts AI helps
  • Book and update appointments AI can do it
  • Look up answers for callers and visitors AI can do it
  • Keep files and records in order AI can do it
  • Direct people to the right office or person AI can do it

The biggest responsibilities of each kind. "AI helps" means a person still does it, with AI taking on part of the time. See all 18, with the reason for each and the cost of handing them to AI.

Is this your job?

Upload your résumé to see your Human Edge: how much of your experience is in the 44% that still needs a person. You also get a free plan with what to learn next. We never keep your résumé.

Check my résuméHiring? Check your posting

Questions people ask

Will AI replace receptionists?

Part of the work, not the whole job. AI could take on about 56% of the working time in a typical receptionist job today. The other 44% still needs a person. That is a split of the work, not a forecast of jobs lost.

Which parts of the job can AI do?

The biggest ones AI can do or help with: answer, screen and forward calls, take payments and record receipts, book and update appointments, look up answers for callers and visitors, keep files and records in order, direct people to the right office or person.

Which parts still need a person?

The biggest ones: greet visitors and show them the way, keep the lobby neat.

How is this measured?

Each of the 18 responsibilities the U.S. Department of Labor lists for this job (O*NET 31.0) is scored on 4 questions: can AI do it, does it get it right, must a person sign for it, and do people need to deal with a real person. The split is weighted by how much of the job each responsibility takes up. Scores version 0.3.1, updated September 24, 2026.

Responsibilities from O*NET 31.0 (U.S. Department of Labor). Pay from the Bureau of Labor Statistics, May 2025. Scores are calibrated to published research and updated every month. How it works.

Related jobs

All 20 jobs, ranked · Jobs AI can't replace yet