Jobs · Medical administrative assistant

Will AI replace medical administrative assistants?

Much of the work, but not all of it. AI could take on about 60% of the working time in a typical medical administrative assistant job today. The other 40% still needs a person.

Medical administrative assistant at work

15 responsibilities · a typical medical administrative assistant job

40% of the work still needs a person.

Still needs a person: 40% of the timeAI could take on: 60%

Median pay $45,930 a year in the U.S. (BLS, May 2025).

Still needs a person

  • Greet patients and visitors

AI can do or help with

  • Answer and route calls AI helps
  • Schedule and confirm patient appointments AI can do it
  • Prepare reports, letters and records on computer AI helps
  • Keep medical records organized AI can do it
  • Update patient charts and reports AI can do it
  • Route lab results and messages to staff AI can do it

The biggest responsibilities of each kind. "AI helps" means a person still does it, with AI taking on part of the time. See all 15, with the reason for each and the cost of handing them to AI.

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Questions people ask

Will AI replace medical administrative assistants?

Much of the work, but not all of it. AI could take on about 60% of the working time in a typical medical administrative assistant job today. The other 40% still needs a person. That is a split of the work, not a forecast of jobs lost.

Which parts of the job can AI do?

The biggest ones AI can do or help with: answer and route calls, schedule and confirm patient appointments, prepare reports, letters and records on computer, keep medical records organized, update patient charts and reports, route lab results and messages to staff.

Which parts still need a person?

The biggest ones: greet patients and visitors.

How is this measured?

Each of the 15 responsibilities the U.S. Department of Labor lists for this job (O*NET 31.0) is scored on 4 questions: can AI do it, does it get it right, must a person sign for it, and do people need to deal with a real person. The split is weighted by how much of the job each responsibility takes up. Scores version 0.3.1, updated September 24, 2026.

Responsibilities from O*NET 31.0 (U.S. Department of Labor). Pay from the Bureau of Labor Statistics, May 2025. Scores are calibrated to published research and updated every month. How it works.

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