Will AI replace medical administrative assistants?

Part of the work, not the whole job. AI could take on about 57% of the working time in a typical medical administrative assistant job today. The other 43% still needs a person.

Medical administrative assistant at work

43% of the work still needs a person.

Needs a person: 43%A person checking AI: 23%AI alone: 34%

The bracket under the bar is the evidence range for the share AI could take on: 37 to 57%. One end comes from how well AI did each responsibility in real use, or a second rating where that isn't measured. The other is our figure, which also follows research across the industry.

15 responsibilities in a typical medical administrative assistant job. Median pay $45,930 a year in the U.S. (BLS, May 2025).

Still needs a person

  • Greet patients and visitors
  • Answer and route calls AI helps
  • Collect patient history and intake details AI helps
  • Schedule and confirm patient appointments AI helps
  • Prepare reports, letters and records on computer AI helps
  • Update patient charts and reports AI helps

AI can do or help with

  • Answer and route calls AI helps
  • Schedule and confirm patient appointments AI helps
  • Keep medical records organized AI can do it
  • Prepare reports, letters and records on computer AI helps
  • Update patient charts and reports AI helps
  • Collect patient history and intake details AI helps

The biggest responsibilities on each side, ranked by a person's time on the left. "AI helps" means AI takes on part of the work, or most of it with a person checking what it produces, so one can show on both sides. See all 15, with the reason for each and the cost of handing them to AI.

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Questions people ask

Will AI replace medical administrative assistants?

Part of the work, not the whole job. AI could take on about 57% of the working time in a typical medical administrative assistant job today. The other 43% still needs a person. That is a split of the work, not a forecast of jobs lost.

Which parts of the job can AI do?

The biggest ones AI can do or help with: answer and route calls, schedule and confirm patient appointments, keep medical records organized, prepare reports, letters and records on computer, update patient charts and reports, collect patient history and intake details.

Which parts still need a person?

The biggest ones: greet patients and visitors, answer and route calls, collect patient history and intake details, schedule and confirm patient appointments, prepare reports, letters and records on computer, update patient charts and reports.

How is this measured?

The U.S. Department of Labor lists 15 responsibilities for this job (O*NET 31.0). Each is scored on 4 questions: can AI do it, does it get it right, must a person sign for it, and do people need to deal with a real person. The split is weighted by how much of the job each responsibility takes up. The evidence range for the share AI could take on is 37 to 57%. One end comes from how well AI did each responsibility in real use, or a second rating where that isn't measured. The other is our figure, which also follows research across the industry. Scores version 0.8.5, updated November 10, 2026.

Responsibilities from O*NET 31.0 (U.S. Department of Labor). Pay from the Bureau of Labor Statistics, May 2025. Scores are calibrated to published research and updated every month. How it works.

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