Jobs · IT support specialist
Will AI replace IT support specialists?
Part of the work, not the whole job. AI could take on about 58% of the working time in a typical IT support specialist job today. The other 42% still needs a person.
16 responsibilities · a typical IT support specialist job
42% of the work still needs a person.
Median pay $61,860 a year in the U.S. (BLS, May 2025).
Still needs a person
- Keep up with new hardware and software
- Hire and lead an IT project team
AI can do or help with
- Answer user questions about computers AI helps
- Diagnose and fix computer problems AI helps
- Watch daily system performance AI can do it
- Log issues, fixes and installs AI can do it
- Set up computers for new staff AI helps
- Install and repair hardware and software AI helps
The biggest responsibilities of each kind. "AI helps" means a person still does it, with AI taking on part of the time. See all 16, with the reason for each and the cost of handing them to AI.
Is this your job?
Upload your résumé to see your Human Edge: how much of your experience is in the 42% that still needs a person. You also get a free plan with what to learn next. We never keep your résumé.
Questions people ask
Will AI replace IT support specialists?
Part of the work, not the whole job. AI could take on about 58% of the working time in a typical IT support specialist job today. The other 42% still needs a person. That is a split of the work, not a forecast of jobs lost.
Which parts of the job can AI do?
The biggest ones AI can do or help with: answer user questions about computers, diagnose and fix computer problems, watch daily system performance, log issues, fixes and installs, set up computers for new staff, install and repair hardware and software.
Which parts still need a person?
The biggest ones: keep up with new hardware and software, hire and lead an IT project team.
How is this measured?
Each of the 16 responsibilities the U.S. Department of Labor lists for this job (O*NET 31.0) is scored on 4 questions: can AI do it, does it get it right, must a person sign for it, and do people need to deal with a real person. The split is weighted by how much of the job each responsibility takes up. Scores version 0.3.1, updated September 24, 2026.
Responsibilities from O*NET 31.0 (U.S. Department of Labor). Pay from the Bureau of Labor Statistics, May 2025. Scores are calibrated to published research and updated every month. How it works.
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